Vodacome Fibre is a serious disappointment

amid a billing dispute with Vodacom where they have been double billing us for months and obtaining a credit or refund is like drawing blood from a stone out fibre line has now developed a fault.

we lodged this with Vodacom more than 48 hours ago and have escalated it since. to date no one has contacted as promised and as per their turn around times. when i tried to call into their customer service line today it seemed not to be working and the call was cut no less than 5 times. this is ridiculous. we work from home and last time we had a problem my husband had to flag someone down off the street to help.

if you ever have a problem Vodacom is useless and you are basically alone. i would recommend you look elsewhere if you are interested in using their services as we have found nothing but disappointment.