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Sharmaine M
1 reviews | Active since Jun 2019
09 May 2020, 11:02
Vodacome Fibre down, NO WORK NO PAY!
Good day I phoned several times as my Vodacom Fibre connection is just down, which implicates my whole life since i work from home during the lockdown, my kids cant research schoolwork etc. And we all know its tough times since its no work no pay... Unless Vodacom will pay me since my work wont, i would appreciate someone actaully phoning me back. I also hope i will be compensated for the downtime... my SR number is: Vodacom: Vodacom: Service request SR*** update NoReply(2-BZVD8FD). Please get back to me. Thank you
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Replies (2)
Vodacom's replyOfficial
10 May 2020, 02:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2020, 02:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sharmaine M's updateReviewer Update
12 Nov 2020, 12:00I still wasnt re-imburst on my fibre being down in May... now you overcharging me on Data... every month... i phoned multiple times, are promissed to be re-imbursed but then you ***** more money from me. I refuse to pay due to Vodacoms incompitance untill my account is sorted out... you can claim the monies back from the people working from home not forfilling their duties!
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Sharmaine M's update12 Nov 2020, 12:00
Reviewer Update
I still wasnt re-imburst on my fibre being down in May... now you overcharging me on Data... every month... i phoned multiple times, are promissed to be re-imbursed but then you ***** more money from me. I refuse to pay due to Vodacoms incompitance untill my account is sorted out... you can claim the monies back from the people working from home not forfilling their duties!