Vodacome Fibre down a week and counting..

A week later after reporting my network issue and spending hours on the phone with call centre agents, the matter is still being "flagged" and no clear communication is being given from the "service" provider whose currently providing no service. I feel like the fibre I got was purchased from a mickey mouse lucky packet the manner in which this has been handled from the get go. Nothing but sorry and no feedback is all that's being paid for, and the "well get an agent to call you" to tell you they can't help and it's being flagged. What a joke.