mS
mthokos S
1 reviews | Active since May 2014
22 Mar 2025, 08:28
Vodacome Fibre Consistant issues
I have had issues with Vodacom Fibre, firstly for months on end Fibre would drop and reconnect minimum 5 times a day taking away hours of connectivity. Today I don't have connectivity at all and I asked the call centre agent who exactly compensates me for these inconveniences. He responded by telling me I'll be awarded "connectivity equivalent to the time down". Please tell me how that is quantified?? I pay regardless for unlimited connectivity, how do you quantifiy the lost days and weeks? It's essentially a ****.
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Replies (2)
Vodacom's replyOfficial
22 Mar 2025, 10:10 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2025, 10:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
mS
mthokos S's updateReviewer Update
23 Mar 2025, 13:07Dear Vodacom
Not only have I not received feedback as stipulated above. I still haven't been reconnected within the 72 hours which was stipulated.
I have since called on multiple occasions wasting my airtime, time and working hours. I have eventually got through and got informed that my account was deleted off the system and I need ed to essentially start a new account with no explanation or accountability from your team.
This is despicable service and it is unacceptable.
Not only have I not received feedback as stipulated above. I still haven't been reconnected within the 72 hours which was stipulated.
I have since called on multiple occasions wasting my airtime, time and working hours. I have eventually got through and got informed that my account was deleted off the system and I need ed to essentially start a new account with no explanation or accountability from your team.
This is despicable service and it is unacceptable.
mS
mthokos S's update23 Mar 2025, 13:07
Reviewer Update
Dear Vodacom
Not only have I not received feedback as stipulated above. I still haven't been reconnected within the 72 hours which was stipulated.
I have since called on multiple occasions wasting my airtime, time and working hours. I have eventually got through and got informed that my account was deleted off the system and I need ed to essentially start a new account with no explanation or accountability from your team.
This is despicable service and it is unacceptable.
Not only have I not received feedback as stipulated above. I still haven't been reconnected within the 72 hours which was stipulated.
I have since called on multiple occasions wasting my airtime, time and working hours. I have eventually got through and got informed that my account was deleted off the system and I need ed to essentially start a new account with no explanation or accountability from your team.
This is despicable service and it is unacceptable.