Vodacome fibre connection misery

Firstly my line was deleted without any heads up then i app**** for a new one router got delivered om the 19th of December 2024 we tried to get it connected we where told the Technicians don't work on weekends we understood but every time we call to find out as to why cant we get connected we are " taken from pillar to post" with no resolution we have given all the pictures proof of address and documents required but every time we call they want the same thing over and over again its been a week now still no proper feedback or solution they keep on promising to escalate the matter but nothing