VODACOME FIBRE!!!!

Vodacom fiber had a deal in April , which i app**** for, since then i have received bad service from the call center. I spoke to an individual who stated that he captured all my deals and will forward me the digital approval form, this did not happen, I followed up but could not reach the individual. Another consultant confirmed they can not assist with a new request as previous one is still pending. I tried to track down the first individual to no avail. Speak not a third individual who informed me that the first person did not captured my details and there i can no longer take the deal. Countless emails, numerous calls requesting to speak to a manager/supervisor who apparently do not read their emails to assist their consultants when there is an escalation. The third individual explicitly informed me that it was a error on their side but to date no one has done anything to rectify the matter for me. This is the worst thing that can be done, for a person to promise to get back to you and provide feedback, for management to contact me, that i will get the managers details and nothing gets done!!!!! if i do not follow up, no one gets back to me. Absolutely useless customer service!!!!!!!!!!!!!!!!!!!