Vodacome Fibre

I've moved premises in..... 2020. And I logged a Fibre line transfer with vodacom a month prior. A month after I moved in I contacted them again to query when this process will take place. They assured me that it will be attended to soon. A few weeks later I contacted them again ( as this was a an important component for my job) and this time I was told they had the wrong address. I repopulated my information and was assured it will be attended to immediately. This carried on for some time ( costing me loads of airtime and prepaid data usage). After 4 months I decided 2 cancel as this was not the service I expected in a time where having a good internet connection is more necessary than ever with working from home. I am now being charged for services not rendered over the last 6 months for a line that is non existent on my premises.