Vodacome Fibre

I am really really frustrated. Fibre is supposed to be the future, but I am down every few days. Every time there is loadshedding, I no longer have Internet. I have not had internet since the 17th evening around 9pm. Yesterday I call and spoke to a friendly customer service agent who tells me that the backup generators are not enough to keep things up and running with all the loadshedding. But that he can see some other customers have come back online since the area went down. I am still down this morning and I can see no service request was logged and if I call ********** it is just engaged. I never get a call back, even if I request or a promise is made to get back to me it NEVER happens. I am also billed for the time I am down and no refund is given for the various days I have had no service. Surely it cannot be that Vodacom is unable to keep Fibre up and running through loadshedding.