Vodacome Fiber

I currently have Fiber with Vodacom and been trying for 8 months to get the account off my name and onto the new person who has taken over the apartment. I have been numerous times into both Vodacom stores(canal walk) and i keep getting told the same thing "we have never had to do a fiber transfer so we cant help you" and this has been the same case with customer care call center. we have sent through all the documents numerous times that is required however the ticket keeps getting closed with no action from Vodacom.

its actually pathetic as to how they conduct business but when you get the fiber installed then they there the same day to collect money. I am not even looking to cancel anything just move the month to month service off my name.

I cant express the frustration and waist of money this has caused due to lack of customer support or any support there of.

I would advise against Vodacom Fiber all together as they expensive with zero support.