Vodacome customer service line is not customer friendly!

I load airtime and it disappears without me touching it. Today I bought unlimited minutes, I received the sms for the minutes but 2 minutes into my call, it was cut short and I realised that the little airtime I had left was also gone.

I have been calling the customer care number which doe not take you through to customer care but that automated call, which in turn ends because some stupid tobi which is an AI powered robot that is useless when it comes to answering queries does not help.

Now I am stuck here with vodacom that does not hand out the rewards we buy, this is absolute *******. Why have a customer care line if you do not even car to answer our queries.

If I wanted to interact with a robot I would have been specific but being forced to is just insane.