Vodacome Chatbot Tobi NOT WORKING

It came to my attention that after deciding to use my points for Airtime on Vodacom Network , my Airtime was never send to me instead received the SMS saying my points have been exchanged successfully. I tried to use TOBI (Vodacom ) chat bot of which the Chatbot could not resolved my query. I then tried to call again to speak to consultant but still got stuck on Chatbot of which once again wasted my time until I had to give up. I really do believe that Artificial Intelligence is good for the future if transitioned properly. But at this stage is NOT working because I am still not having a service I deserve as a customer