Vodacome cancelling prematurely

Hi Vodacom Team,

I’m really disappointed with how my late father’s accounts have been handled. We’ve been in contact with your deceased estates team and were following the process as advised. According to your policy, no action should be taken until the correspondence is complete. But despite this, the numbers linked to the accounts have been cancelled before we’ve even finished sorting everything out. We need our numbers active to survive! Everything is linked there including OTPs etc. for work!!!!

This has caused unnecessary stress for my family and me during an already difficult time. I don’t understand why this happened when your own policy says otherwise.

Can you please:

Look into why the numbers were cancelled prematurely? Reinstate the numbers urgently? Make sure this doesn’t happen to anyone else in the future? I’d appreciate a quick response and some action to fix this.

Thanks,