Vodacome and Finrite Insurance

Dear Vodacom

I have been a contract customer for more than 10 years now. Please though explain to me why the process to amend insurance with Finrite is so tedious and exhausting? Vodacom is a registered financial advisor correct and calls to Vodacom are recorded.

BUT To Finrite, I either have to go into a branch to get forms (expose myself to Covid 19) or incure a cost to print and scan and return the documents. Why cant an update be done on the cellphone? Why cant the conversation to amend insurance also be recorded?

Also why do I have to go through a third party to ensure my device with Vodacom? Thats makes no sense to me?