AW
Alwyn W
1 reviews | Active since Jan 2019
29 Nov 2020, 09:56
Vodacome airtime regularly missing.
On my Vodacom app it shows I have enough airtime and 60minures voice time left. I make a call and call time is not deducted from voice time but directly from my airtime? phone vodacom support but queue is too long! chat to robot and cannot resolve issue. No where to see voice usage only data usage.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Nov 2020, 16:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2020, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2020, 15:59Good day Alwyn We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We have loaded airtime on both numbers as gestures. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 15:59
Official
Good day Alwyn We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We have loaded airtime on both numbers as gestures. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,