1 reviews | Active since May 2010
Vodacome again....
I went to the istore yesterday to add another line to my existing contract - Vodacom's records are old and outdated, my information on the system is still the 2002 information. I am trying now to get it updated because according to my "credit scoring" I don't qualify for the contract. I have phoned yesterday and after holding on for 10 minutes they just said sorry phone again tomorrow. then I phoned this morning and they said that I need to speak to "something" department @ ********** but I require a IVR code that I don't have to speak to them. After 6 years and a couple of visits to the Vodashop my surname is still not changed
Please I need to get this updated ASAP as I would like to get that promotion from the istore
Best regards,
Best regards,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Customer Acquisitions Team, please refer to service request number ***. We have requested priority on your complaint. Kindly allow our Team to investigate and resolve your query.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Customer Acquisitions Team, please refer to service request number ***. We have requested priority on your complaint. Kindly allow our Team to investigate and resolve your query.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,