Vodacome 4U insurance poor service delivery and overcharge with no explanation at all

i am writing to express my frustration of the poor delivery I've beem receiving from 4U Vodacom insurance company, an amount of R981,30 was debited from my account for insurance, where as I was supposed to be charged R305 for insurance which is what I signed for and half of R305 for pro-rata as explained to me by the consultant.

I have queried this matter with 4 of the Vodacom 4U consultants with the assistance of Ellisha Sithole in store at the Menlyn Park store with dismal fail and I am very unhappy with the service delivery I've received from all 4 of them as they have all sold me nothing but pure lies.

They have all told me different stories with no solution whatsoever . Everyone of them makes false promises,the first one asked for my bank statement, which we sent in store but she did nothing about it, the second one said on the system they can only see R366 and that amount includes the R305 that i signed for when i app****for the insurance a pro-rata fee, the third lady said i have been over charged and took my details and said they'll refund me and the last one promised to send me a statement which shows from their side how they charged me R981,30 for insurance, she promised to sort it out before the end of the day and that was on Saturday the 07 October 2023 and also promised to send a statement from the Vodacom 4U insurance data base side of how that money was allocated exactly which she did not. The last lady also then told me that the R305 insurance fee that I signed for is an incorrect fee after I've signed for it and insurance accepted that amount, please make that make sense. Vodacom 4U insurance company has been taking me for a ride and the consultants at the Menlyn Park store as they have been trying to help me with the issue but the insurance people have been dragging the matter with a different story which makes no sense at all everytime we call them from store.