EJ
Ellie J

1 reviews | Active since May 2021

25 Jan 2023, 16:58

****VODACOM****DON'T BECOME A CUSTOMER****NO GOOD

O Star if I could choose Referring to my written review for VODACOM on 02 January 2023. Since then NO VODACOM Customer Care representative called me. So today 25 January 2023 I received an SMS advising me I owe VODACOM R4334.29. So I contacted them at 10h00. Spoke to Aisha, after almost 10 min put on hold she could not explain to me why there is an amount of R744.99 on my Bill added for this month for an August 2022 Invoice! I then asked her why did they only noticed this now and want to Bill me after 5 months,,,,after I explained to Aisha that VODACOM automatically deduct my Bill off my account every month. She then logged an service ticket ***. Still I am waiting for a VODACOM agent to contact me. I also advised Aisha that it's not my fault that VODACOM messed up with their system.

WHAT A ****** DISGRACE VODACOM!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply26 Jan 2023, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team