VODACOM......Does not deliver on their Promotions

On 6th March 2019 I went to the Vodacom at the Glen shopping mall. I did a upgrade to a RED PROFESSIONAL + Package. This package, which was being promoted,ending on the close of business on 06March, included a cellular phone, a Tablet,a Wireless router and monthly data ,as well as a R1000 Takealot voucher and a R 5000.00 Kulula flight voucher. I took photos of the whole package offer,including the voucher offer. The sales staff confirmed the whole package ,and the contract was signed on 06 March 2019. I received all promised ,EXCEPT , any vouchers.

I have repeatedly called Vodacom client assist numbers, driven to the store ,and been in contact with their voucher promotions company. This company is called EXPECT MORE PROMOS. The persons I have been dealing with there is Frankie Johnson and Yasmien Ajouhaar . At First I was told that the vouchers were not part of the deal . than I was told I only did the contract on 14 March ,than I mailed Frankie the contract proving that it was signed on 06 March , and I now I simply get told that they are waiting for Vodacom to authorise the vouchers being issued to me .

AMAZING.......NONE OF THESE DELAYS OR ISSUES WERE EXPLAINED TO ME WHEN I SIGNED THE CONTRACT WITH VODACOM,.........

To date,I ve been given the BS story from everyone,and nobody is prepared to take this forward and resolve the query. I have had multiple messages from Vodacom ,saying they are investigating my query ........................3 MONTHS DOWN THE LINE.....DO ME A FAVOR ..................

Lets see if Vodacom takes note ,and comes forward to resolve my query in a professional manner.......Or they will see me soon at their head office......And if still no resolution,I will take this further