TC
Tamryn C

1 reviews | Active since Oct 2018

22 Oct 2018, 11:10

Vodacom=****************

In June I was promised to a "match the deal" so I agreed to pay 599 a month but ever since then my bill is always over 1000. Every single month I need to phone n speak to someone useless to try n fix the problem but it never gets fixed so every month I am getting phone calls 100 times a day to say I am in arrears. Then wen I phone no one knows wat they doing n I get transfered left right and Centre until someone puts the phone dow. Try contacting them on the phone... Useless. Trying contacting them on social media... Useless. Bottom line Vodacom is useless and is robbing customers I HAVE HAD ENOUGH, something needs to be done! After years of being a vodacom customer with multiple lines over the years and this is the service you get... Can't wait to b rid of this *******

0
Replies (5)
Vodacom
Vodacom's reply22 Oct 2018, 12:10
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

TC
Tamryn C's update22 Oct 2018, 12:13
Reviewer Update
Let's c how long this takes or if it gets resolved
TC
Tamryn C's update26 Oct 2018, 09:38
Reviewer Update
I need feedback on what's happening.... You called on Monday and Havnt heard a word since and my phone is still blocked and I am loosing business, and undoubtedly vodacom with not compensate for this so feed back would be much appreciated ASAP
Vodacom
Vodacom's reply26 Oct 2018, 14:36
Official
Dear Customer,
Kindly note that  we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given. 
Regards
Consumer Website Team

Best regards,

TC
Tamryn C's update19 Nov 2018, 14:25
Reviewer Update
I Havnt heard a word in 4 weeks, I need feedback ASAP ?????????????