MC
Mariette C
1 reviews | Active since Jun 2020
17 Jun 2020, 13:21
Vodacomcontract
My son load a bonus data to his phone by converting his monthly airtime to this bonus data. There was nothing about a monthly story so his dad do it on his phine and mine. Try to cansel it from January. Feb. They tell me it wil be canseled take 4 to 7 days. Up to now we stil get this bonus data. I only pay my normal contract amount. I will not pay the rest so please stop this montly bonus data on our phones.
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Vodacom's replyOfficial
17 Jun 2020, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jun 2020, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jun 2020, 12:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the necessary credits has been processed and bundles removed. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2020, 12:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the necessary credits has been processed and bundles removed. Regards Consumer Website Team
Best regards,