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Fraser B

1 reviews | Active since May 2021

06 May 2021, 21:34

Vodacom......Buy a ***eon, it’s quicker and more reliable and does produce so much ****....

I’d give them a zero star rating if I could. Absolutely disgusting service from this “Major” Service Provider. Take a tip from me, they provide nothing but what’s expected in a third world country. November we took out this 100Mb line.....with a Playstation 5 as incentive. To date ...... nothing. After a plethora of complaints and hours on calls with the @technicians, who have absolutely zero motivation whatsoever, we have never received the 100Mb line, nor the Playstation. Instead we have a line that provides 20Mb Upload and 3Mb Download. Every single day we are dropped from the system, not once not twice but anything from 3-4 times a day we get bumped from the internet service which in turn requires us to spend an hour in the phone, switching off and switching back on, absolutely rediculous. How does anyone run a company relying on these people. It’s absolutely disgusting. We moved to Vodacom because we were having the same issues with our previous Service Provider. Now we have exactly the same service at double the price. Avoid these people at all costs. Smoke Signals are more reliable. Absolutely ********** experience with Vodacom. Utterly disappointed

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Replies (3)
Vodacom
Vodacom's reply07 May 2021, 06:53
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
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Fraser B's update07 May 2021, 19:37
Reviewer Update
Tick Tock
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Fraser B's update09 May 2021, 22:52
Reviewer Update
4th Day since my initial complaint and still no reaction
We’ll be in touch.
In 4 days we’ve been dropped from the internet 5 times.
Here we sit yet again with zero ability to connect.
I repeat.
Avoid this Company like the plague.
Disgusting service.
Although in fairness, their punctuality in deducting their service fee is impeccable.
Snakes.