DM
Dikeledi M

1 reviews | Active since Sept 2016

22 Sept 2016, 13:46

# vodacomappallingservice

<p>My cell phone has been on Searching service since 6am this morning.</p> <p> </p> <p>I called ********** the business line before 9 am today & i was assisted by Khethiwe Kwinda who advised that she will reboot my sim & will call shortly.</p> <p> </p> <p>20 min later still no call from her , I called again spoke to Mapule & requested to speak to Khethiwe & Mapule hang up on me.</p> <p>10 minutes later I spoke to Thato Khoele who I requested that I need to talk to the supervisor as I was appalled by the lack of service.</p> <p>I spoke to Khutso Lediga who advise me to reboot & reset the network & that did not helped either . I now need to wait for the logged call to be attended to which the TAT is not more than 24working hours.</p> <p> </p> <p>I have not been accessible to my clients since 6am - 13h45 now !! & running projects without a cell phone is impossible & have lost business since then.</p> <p>I was an MTN client for over 10years & never experience this nonsense before porting 3years ago & I regret! , funny enough I am experiencing this for the second time , last year I was assisted via the call centre on the same issue.</p> <p> </p> <p>7hours of NO NETWORK , WHERE ARE WE GOING AS A COUNTRY !!!!!</p> <p> </p> <p>I am Disgusted to say the least !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply22 Sept 2016, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team