1 reviews | Active since Sept 2016
# vodacomappallingservice
<p>My cell phone has been on Searching service since 6am this morning.</p> <p> </p> <p>I called ********** the business line before 9 am today & i was assisted by Khethiwe Kwinda who advised that she will reboot my sim & will call shortly.</p> <p> </p> <p>20 min later still no call from her , I called again spoke to Mapule & requested to speak to Khethiwe & Mapule hang up on me.</p> <p>10 minutes later I spoke to Thato Khoele who I requested that I need to talk to the supervisor as I was appalled by the lack of service.</p> <p>I spoke to Khutso Lediga who advise me to reboot & reset the network & that did not helped either . I now need to wait for the logged call to be attended to which the TAT is not more than 24working hours.</p> <p> </p> <p>I have not been accessible to my clients since 6am - 13h45 now !! & running projects without a cell phone is impossible & have lost business since then.</p> <p>I was an MTN client for over 10years & never experience this nonsense before porting 3years ago & I regret! , funny enough I am experiencing this for the second time , last year I was assisted via the call centre on the same issue.</p> <p> </p> <p>7hours of NO NETWORK , WHERE ARE WE GOING AS A COUNTRY !!!!!</p> <p> </p> <p>I am Disgusted to say the least !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
