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Ryan A
1 reviews | Active since Sept 2017
18 Apr 2019, 08:39
Vodacom/androgames *****ing my airtime
So iv been noticing everytime I put in airtime it keeps dissapearing. After calling vodacom they told me a subscription to something called androgames of R7 a day has been on my account and the amount rolls over daily till I put more airtime in and takes it all. I have never subscribed to any service and vodacom does not want to take any responsibility and is happy with the fact I keep having to top up. It seems vodacom is making alot of money with this **** and the fact they dont want to refund any of your ****** airtime shows how much they give a damn.
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Replies (3)
Vodacom's replyOfficial
18 Apr 2019, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2019, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Apr 2019, 11:33 Dear Ryan
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply18 Apr 2019, 11:33
Official
Dear Ryan
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
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Ryan A's updateReviewer Update
07 May 2019, 07:30I was contacted by Marlon who was very proffesional and refunded my airtime immediately and cancelled all future prescriptions. Turns out a subscription was added to my account without my knowledge which took my airtime. Thank you Vodacom for handling this matter so quickly.
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Ryan A's update07 May 2019, 07:30
Reviewer Update
I was contacted by Marlon who was very proffesional and refunded my airtime immediately and cancelled all future prescriptions. Turns out a subscription was added to my account without my knowledge which took my airtime. Thank you Vodacom for handling this matter so quickly.