Vodacom//Airtime balance not reflecting on my device

My Top up airtime normaly runs up until around the 10-15 the of the month. This includes, surfing out of data bundle. Strangley this month, my airtime is depleated by 4th day of the month. When calling I am given an explaination that this is due to internet connectivity out of bundle. I have not changed by internet surfing partten-what is different to the other months?

The latest is that I have recharged my phone with airtime after I had decided to accept the above flimsy explaination. I had topped up my account but when checking balances, it reflect zero. This is after I got SMS notification after recharging. The impact of this is that I am unable to transact on using the phone to access paid services such as ewallet because one needs airtime on the phone to do that.

Upon calling them, they did 3 SIM card synchronisation that which does not sort out the problem. I am told the balances reflects on their system but not on my phone-I dont know how this is assisting resolve my pressing query. I spoke to a Manager/Team Leader yesterday, ultematley who promised to send me a query number. I only got it this morning after calling the call centre AGAIN.

Vodacom does not care about their Customers, all they tell you when having a problem like this is that you have to wait for 48hours. When asking to speak to the Technical team this morning for timelines, I am told they dont take calls.

So Vodacom is saying, we do not care about your inability to authorise payments using our Network-you shall wait for 48 hours!! I have always been contemplating to move my account and those of my company's away from you-this is the last straw on a camel's back