DC
DEVENDRIE C
1 reviews | Active since Dec 2014
12 Aug 2020, 17:03
Vodacom...again...really need to change my service provider!
On 2 August 2020, I saw a contract deal with HP 14 AMD laptop with 2G data for R199 per month. I completed an enquiry for the deal but no one got back to me. On 8 or 9 Aug, i sent a mail complaining about not receiving a response to my enquiry since I was in desparate need of a laptop for my child's school lessons. An agent, Ziyanda, contacted me on 12 Aug 2020 and advises that I cannot get the deal that I saw on 2 August since the deals change on the 6 of every month. I was advised that i could get the deal at R229 per month with only 1G data instead of 2G data. Now I am prejudiced because Vodacom did not respond before the deal expired and only responded 10 days later. This is not fair.
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Replies (2)Vodacom's replyOfficial
13 Aug 2020, 06:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2020, 06:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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DEVENDRIE C's updateReviewer Update
12 Sept 2020, 09:33It's been a month and I have not received any response from Vodacom
DC
DEVENDRIE C's update12 Sept 2020, 09:33
Reviewer Update
It's been a month and I have not received any response from Vodacom
