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Sthembiso M

1 reviews | Active since Jul 2021

12 Apr 2023, 08:17

VODACOM/AFRIHOST Fibre extremely faulty and unreliable with no assistance with my support calls

VODACOM and AFRIHOST

I got Fibre roughly a month ago using a Vodacom line via Afrihost and I simply can't go 2 days without my Fibre going down

I log calls almost everyday and the only assistance I get is "we have logged a fault with Vodacom"

As I work from home buy Data on a consistent basis is burning a huge hole in my pocket now and I simply don't know what to do anymore

Is MetroFibre better?

Thanks

0
Replies (5)
Vodacom
Vodacom's reply12 Apr 2023, 10:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SM
Sthembiso M's update12 Apr 2023, 13:04
Reviewer Update
Hi, I have and they have logged MANY calls with you and you have not contacted me once, it's been more than a month

Please call me on ***
SM
Sthembiso M's update25 May 2023, 08:44
Reviewer Update
My internet is down and I've been
told that the SLA is 7 weeks, please assist
SM
Sthembiso M's update25 May 2023, 08:44
Reviewer Update
Call on ***
SM
Sthembiso M's update25 May 2023, 09:03
Reviewer Update
Fault reference number
SR***