SD
Shamima D

1 reviews | Active since Sept 2017

20 Sept 2017, 15:09

Vodacom/Affiliated with Vodacom BAD attitude call

I had a female contact me asking to speak to my partner, I requested which company she is calling from and she advised Vodacom. I told her he is not available on this number, but on the other number as he has 2 contracts with Vodacom. She asked me to give her the number, I asked which number she has. She mentioned a completely different number. I told her that is incorrect, she asked me to give her the number. I told her if she is calling from Vodacom she would have this number. She proceeded to scream at me asking 'how should she know what the number is'

I hung up and could not believe how UTTERLY RUDE she was!

0
Replies (2)
Vodacom
Vodacom's reply20 Sept 2017, 17:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2017, 13:37
Official

Dear Shamima,

Apologies on the service received and the matter will be escalated as it is deemed as serious.

Regards,

Cassandra