Vodacom4U

I have been a loyal customer of Vodacom for 5 years now. Recently i finished a contract ,which was 24 months however it came to an end in may month 2024 .I went ahead and spoke to a consultant and cancelled my contract on 12 July 2024 ,but it was never cancelled after calling in and speaking to the consultant.Till this day Vodacom keeps deducting from my account.i called multiple time and every time i just get reassured that the matter is escalated and i will be called,but i have been waiting for the past month.I requested a refund and that my contact gets cancelled and till this day i haven’t received any feedback,or my money back. Vodacom has definitely lost me as a customer!!!