LP
Louise P

1 reviews | Active since Apr 2018

13 Apr 2018, 19:00

vodacom4u

The Vodacom4u in Clearwater mall is absolutely pathetic. The service sucks. I did a change of ownership and upgraded my contract. I initially signed a contract for R289 but every month they would bill me a R100 more, its been almost three months, I have tried to sort the problem out and even discussed it with the manager . On the end of Jan they gave me credit of R200 because they had owed me that R200 from the previous month when I had paid extra. I therefore thought that the issue had been solved. Then every time afterwords when i would go to the store, they would tell me they will come back to me but I always have to go to them and ask what the progress on the issue is. I have paid R289 every month and now they have told me I am in debt of R300 and my cellular service has been suspended . I'm very disappointed in their service.

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2018, 21:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,