TJVV
Tinus J Van Vuuren
1 reviews | Active since Apr 2017
29 Apr 2017, 06:46
Vodacom4U
<p>In middle March I upgraded/renewed 2 of my 5 contracts with Vodacom, or at least tried to. It is the end of April and I still DO NOT have what I was promised and contractually signed for.</p> <p>From the sales chap mis-informing me to a supervisor who is not worth his title to a manager not ensuring the undertakings and commitmemts are honored, I still do not have what I've signed for and come to the realization that service is not a priority but signing as many deals a day possible, is!</p> <p>I have no other option but to take on the legal avenue and decide on the continuation of my other profile numbers. After years of loyalty to the Vodacom brand and spending loads of money with them I expected at least some courtesy and proper means to resolve the issues and my relationship is sinking fast.</p> <p> </p>
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Replies (2)
Vodacom's replyOfficial
29 Apr 2017, 17:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
Best regards,
Vodacom's reply29 Apr 2017, 17:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
Best regards,
TJVV
Tinus J Van Vuuren's updateReviewer Update
02 May 2017, 17:59Thank you for your response on the 29th. However I still have not heard from "a consultant" or ANYONE for that matter and today is the 2nd of May already, 3 days later. Two days into my new data contract, with NO simcard, NO router and NO tablet as per the agreement.
On top of this I have wrongfully been billed and debited with an amount of R216 already towards this account, despite being 100% assured NO COSTS will be levied at all against this alternative deal due to the mess-up of the 1st contract by the consultant Edrich.
I expect a favorable response as a matter of urgency. Failure to remedy the situation will result in me continuing further legal action I assure you.
TJVV
Tinus J Van Vuuren's update02 May 2017, 17:59
Reviewer Update
Thank you for your response on the 29th. However I still have not heard from "a consultant" or ANYONE for that matter and today is the 2nd of May already, 3 days later. Two days into my new data contract, with NO simcard, NO router and NO tablet as per the agreement.
On top of this I have wrongfully been billed and debited with an amount of R216 already towards this account, despite being 100% assured NO COSTS will be levied at all against this alternative deal due to the mess-up of the 1st contract by the consultant Edrich.
I expect a favorable response as a matter of urgency. Failure to remedy the situation will result in me continuing further legal action I assure you.