Vodacom2

I have been a loyal and proud customer of Vodacom since they started in South Africa, but lately they have become useless. You cannot get hold of someone to help You and if You do they are incompetant and do not assist You. most of the times You are connected to a Bot or a voice on the phone that tells You to push this and that. There is no more personal contact with a Competant person to assist You and fix Your complaint. I have been trying since October 2023 to cancel a contract that was upgraded without my consent. Eventually I managed to cancel it and was told the end of Nov it would be terminated. Begining of Dec I recieve my bill for Dec and it is right, that specific contract is removed and does not show on my bill. End of Dec when it gets deducted from my bank account the full amount including the cancelled contract is deducted. Now I have start from scratch and try and get someone to refund the extra money and ensure that my bill is correct, which is proving impossible. I have never been assisted by so many incompetant people, it is, THERE IS NO WORD FOR IT. I WILL DEFINETLEY NOT RECOMMEND VODACOM TO ANYBODY