DG
Dale G

1 reviews | Active since Jul 2011

26 Mar 2015, 15:09

Vodacom - Zero Signal Waiting Since January!!

To Whom It May Concern<br> <br> RE: NO NETWORK AT MY RESIDENCE/NOW PRICE INCREASE 3 MONTHS INTO CONTRACT<br> <br> Since I started my Vodacom contract at the beginning of the year, I have had no signal at my residence to which I logged numerous calls with the Network Fault Department.<br> <br> A lady by the name of Khanyi came out during the month of January and confirmed that there was an issue, after filling out the indemnity form I was told that it would take 2 weeks and someone would come out to install a network booster.<br> <br> As you can imagine that has not happened, I am still waiting. I leave messages and the person responsible never calls back. It is so bad that I have to forward my cell number to my home landline number (I work from home) which makes it even worse!!<br> <br> To rub even more salt in the wound, I get an email out of the blue from Vodacom informing me that my subscription fee will go up 3 months into my contract.<br> <br> I would like someone to call me so that I can cancel my contract with Vodacom!!!<br> <br> I'm lodging a complaint with the Consumer Commission!<br> <br> Thanks<br> <br> Soon to be MTN Client <br> <br> <br> <br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 10:26
Official
Hello DaleJG,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team