Vodacom: Zero service, zero technicians, but zero problem taking my money every month for 25-30 years!

Reported a Fibre Fault to VODACOM and got a sms saying a field technician would fix on 11/04/2026 - 6 days after reporting. Guess what, the technician was a no-show, did not even call. Wasted my entire day waiting for the technician. Called the Fiber call center multiple times - they have no idea who the technician actually is - can you believe it. They send out messages saying your fiber will be repaired (date and time), and they have zero clue of who the person is that will fix it - no email of the technician and certainly no mobile number of the technician. Despite call back promises, there are no call backs. To top it all off, I get a status update saying it has been escalated with a priority of "4-low". One would think in a competent business, an escalation would have a priority of urgent or high priority, not with Vodacom, I am afraid. It seems to me the Vodacom fibre call centre is a **** centre as they repeatedly say they have no idea of when a technician will arrive, no means of telling who the technician is, and cannot even call the technician !! That is like KFC having no idea who cooks the food in the back, who they are, or even being able to talk to the people cooking your food - That is how bad the operations at VODACOM have now got. One has to wonder if they are developing financial liquidity problems, as technicians now take in excess of 7 days (and cannot be found). So my business still sits without the fibre working, apparently i am low priority and it is now day 7. I fully anticipate getting the usual Vodacom response- we're looking into it, etc... bla bla bla ... they have the reference number - i just need action, not we are looking into the matter. For those seeing this review, the next post after this review will inform you if you are dealing with a AI responce type company (we looking into it etc..) or a company that actually checks up on the reference numbers and responds with a message such as the technician has been dispatched immediately and will be there today, etc., kind of company.