Vodacom zero service

My husband passed end of Jan, we had fibre vuma/fibre from Vodacom, it’s now June and they have taken me pillar to post about just continuing with the service or change of ownership which they want. My two little boys literally think their father went to heaven with WiFi, I have been to the fibre office by farmyard, Vodacom stores called the contracts line no joy, no help, I asked can’t I pay his ( my late husband) line until the change of ownership of is done? The answer was no! So I am at a point where I just want to throw this router to the trash and find another Service provider that can help.