JF
Julius F

1 reviews | Active since Jan 2014

14 Jan 2017, 12:45

Vodacom- Zero service

<p>After cancelling my account and settleing the outstanding amount I need a letter of cancellation. None of the departments or people could help me with this. You get transfered to about 5 people in different departments and nobody is competent enough to help you. They just tell you "We are not able to give you this letter". Pathetic...</p>

0
Replies (2)
Vodacom
Vodacom's reply14 Jan 2017, 18:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JF
Julius F's update16 Jan 2017, 19:29
Reviewer Update

I've been waiting 5 days already. The home loans dept needs this document urgently ! I still haven't received a phone call....how useless do you want to be?