Vodacom zero service

<p> Went to store for an upgrade. Waited 45 minutes for assistance (2nd in queue). Only 4 consultants working.</p> <p><br /> </p> <p><br />Selected an upgrade package from the current brochure (R799 pm for P9 plus, contract L). Item was not listed on Vodacom computer system but they could sell me the same thing for R989 pm for the same package. </p> <p> </p> <p><br />They then said they would email somebody to list the item on the system but will take a minimum 2 days. I said that is not acceptable as I had now been there for almost 2 hours. I waited. Nothing. </p> <p> </p> <p><br />Eventually the manager Allister Buys appeared. I explained the scenario and asked him to resolve the issue with Vodacom. His response was that they sent the email and that's it. Totally non commital and clearly did not address the issue like a manager should.</p> <p> </p> <p><br />I suggested they consult senior management, to no avail. Whilst waiting I emailed the Vodacom CEO explaining the issue and asked him to intervene and forward to somebody suited to resolve the issue. I understand that the previous CEO would intervene in such situations, let's see if the current CEO and his management are interested in resolving the issue swiftly and then bringing the poor service and attitude of the Vodacom Fourways Mall store staff to an end and holding them accountable.</p> <p>I then asked the manager how to cancel my contract completely and pay up any shortfalls. I think they are still on hold with Vodacom so I still do not know. I am considering moving to Cell C as the service is good and the prices extremely competitive. This is based on recent experience from family who left Vodacom for Cell C purely because of poor service.</p> <p> </p> <p><br />After being a Vodacom subsriber for 18 years I think the service and commitment to customers is lacking.</p> <p> </p> <p><br />Here's hoping that any senior Vodacom employee who may see this post will act on this.</p> <p> </p> <p><br />I'll post progress.</p> <p> </p> <p><br />podthis</p>