JvdW
Jackie van der Walt
1 reviews | Active since Jun 2016
07 Apr 2021, 08:54
Vodacom - zero rating again
Last week I reported bad customer service from Vodacom. Then Vodacom phoned me and after explaining to them what my problem is, the telephonic assistant promised someone would phone me or e- mail me as I insisted on being e- mailed. At least then I could have a name , paper trail and referance number in one place. I then repeatedly asked him what should I do if they do kot send me my e- mail? He got sort of upset with me and insisted they would intact me , I must stop saying that they won’t. Well Vodacom here we are, Wednesday is greeting me and no e- mails- just like I forecasted.
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Replies (2)
Vodacom's replyOfficial
07 Apr 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Apr 2021, 11:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per A2-OKU6-BICTV, our records indicate that the Network Team made contact and responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2021, 11:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per A2-OKU6-BICTV, our records indicate that the Network Team made contact and responded via email. Regards Consumer Website Team
Best regards,