1 reviews | Active since Mar 2014
Vodacom Zero Customer Service, contract breach
After applying for an upgrade on 2 Feb 2023 to my existing contract from an email invite to pre-order a new Samsung Galaxy S23 Plus, I have been given the run-around, been ignored and just plain been told that Vodacom does not want to complete my order. After following up on numerous occasions, being told that it would be delivered, not knowing where my order was and then that their system cancelled my order, I have now apparently no other option but to just choose something else. Vodacom insists that the phone is not available, however the same phone can be purchased from Samsung. The pre-order also included a free Samsung tablet, which I have to forfeit. This all due to a lack of effort and service from Vodacom. They treat you like just a number, and have no idea what customer service is.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and final feedback provided. Regards Consumer Website Team
What a joke! I thought as much. Your records show that you made one-sided feedback. The matter was not resolved. You backed out of a contract one-sidedly. I was never given any fair option in place of that. All you said was "Choose a different contract". Pathetic service!
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and final feedback provided. Regards Consumer Website Team
What a joke! I thought as much. Your records show that you made one-sided feedback. The matter was not resolved. You backed out of a contract one-sidedly. I was never given any fair option in place of that. All you said was "Choose a different contract". Pathetic service!