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Tom D

1 reviews | Active since Sept 2017

25 Feb 2019, 10:26

VODACOM: ZERO CUSTOMER SERVICE AND BEING DISHONEST

I have reported a weak/non existent Vodacom data signal on 18 February 2019 Ref 1- ********** ********** . We have been battling with a weak signal for the past 5 years to such an extend that VODACOM eventually installed a booster in my office. The speed test this morning shows 0.82Mbps. I have requested VODACOM to send a technician out to my farm to come and check the booster, cabling and antenna. It is now almost 2 weeks and I had no response.

When I called VODACOM this morning the complaint has been signed off with "problem has been checked and nothing wrong has been found" or with words with the same meaning. What a blatant lie and zero customer service. No technician has ever been to me or had I any contact with a representative of VODACOM. Not only is VODACOM's customer service non-existent they are even prepared to blatantly lie about actions that they had taken to remedy the problem. Did anybody at VODACOM bothered to check with me if the problem has been solved? No, why they worry about me. I am only a customer (read cash generating number) on their books.

I have been given a new Ref No 1- ********** ********** this morning (25/02/2019) Let us see who long does it take VODACOM to actually do something about the problem by sending out a technician to come and check this booster installation.............or are they going to lie about it again.

0
Replies (3)
Vodacom
Vodacom's reply25 Feb 2019, 12:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Feb 2019, 16:48
Official
 Dear Tom, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
Please be advised that your query has been escalated again to our Network Team. Your SR reference number is ***. 

Regards,
Vodacom Consumer Website Team 
TD
Tom D's update01 Mar 2019, 16:16
Reviewer Update
I now have conclusive evidence, supp**** by VODACOM themselves, that I am dealing with complete idiots here. I received the following sms earlier today in response to my request for a technician to be send out to my farm to come and check the booster that VODACOM installed. "Dear Vodacom Customer, as per our Radio Planning team, your area has been identified as a poor coverage area. We have a new tower planned to resolve the problems experienced in the area. We cannot provide a timeframe for completion due to 3rd party involvement. We would like to thank you for your patience in this regard." 1. I know that I am in a poor coverage area, that is why VODACOM installed the booster in my office in the first place. 2. The reason why I am asking for a technician is that when this booster is working properly, I at least have a workable signal under the current "poor coverage conditions". I suspect that the booster or antenna or cabling might be faulty and needs some attention. Is this so difficult to understand?????? 3. I know about the planned tower. Vodacom has been telling me this very same story for more than a year now, with no action - just the empty promises, Always the "third party involvement" as an excuse to be ****** useless. 4. What has this response to do with the booster in my office not functioning properly? 5. What action has been taken to attend and resolve the problem besides sending me a complete stupid and irrelevant sms. Absolutely nothing. 6. For how long must this continue before someone in VODACOM will wake up and decide to actually do something about the booster. The irony about this is that VODACOM now prouds themselves in attending to customers. They have now successfully and satisfactorily dealt with my problem. VODACOM needs to be taught a lesson until they decide to take their customers serious. Boikot VODACOM!!!