JH
Juan H
1 reviews | Active since Jul 2019
23 Jun 2020, 09:54
VODACOM = ZERO ACCOUNTABILITY
Ordered a phone online on the 17/06/2020.
The phone was dispatched the same day - The sales consultant did not add my delivery address as stipulated therefore my device has been hanging in the ether. Vodacom states that the address is incorrect - My billing info contains my address. Not only that but I had given the sales consultant whom had confirmed and given my address to several times said that all was in order. RAM couriers says the parcel is out for delivery -this has been since the 18/06/2020 in turn, vodacom states RAM does not have the correct address. WHO HAS MADE THE MISTAKE??? - Silence. To top it all off, i explain my situation the after sales rep, only to have them put the phone down in my ear because i am tired of waiting for a device which was never going to reach me - therefore i wanted to cancel the order, they obviously do not like this and would prefer not to deal with you as a customer.
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Replies (3)
Vodacom's replyOfficial
23 Jun 2020, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2020, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JH
Juan H's updateReviewer Update
24 Jun 2020, 15:58THANKS FOR NO FEEDBACK. I am still having to call back and forth to have my issue sorted out. Lovely automated message though, such a shame it means nothing.
JH
Juan H's update24 Jun 2020, 15:58
Reviewer Update
THANKS FOR NO FEEDBACK. I am still having to call back and forth to have my issue sorted out. Lovely automated message though, such a shame it means nothing.
Vodacom's replyOfficial
03 Jul 2020, 12:41 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and advised accordingly by our Hello Peter Team. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2020, 12:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and advised accordingly by our Hello Peter Team. Regards Consumer Website Team
Best regards,