Vodacom - you're a disgrace.

Vodacom. What an absolute disaster of a company. First you ***** up then you make me wait for over 2 hours today in addition to three prior calls to you to fix your mess. But the best is that you seem to have an active policy of blocking clients. Your call centre agents refuse to escalate, they are unhelpful and rude - Lerato, Ms Thabethe. Then they put on hold until the call drops. Your admin refuse to take a client's call a saying they will call back - Khanyisile Skosana. Your managers are never available and have issued instruction that a client's call must not be escalated - T Mall. Pathetic and disgusting. I was in call this weekend when you cut off my caller ID because apparently it is my responsibility to call you when you have migrated me to ask you to please reinstate it. Because as a company that seeks to be the best in Africa you don't have a system in place that does that automatically. So when I missed calls this weekend I couldn't call that person back because I didn't know who had called. So if my juinor or the casualty officer was stuck with a patient and couldn't get hold of me and if that patient complicated or worse yet died - I'm going to put that on you. Oh and it wasn't my idea to migrate in the first place - you called and asked me to because you were changing your package structures. You asked me. Vodacom - you're pathetic