Vodacom - your system(s) need troubleshooting

I wrote a review about Vodacom on Sunday, 26 February 2023 at 16h49 and I received a swift response the following day, 27 February 2023 which read as follows:

"Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team"

When I wrote my review, I did not expect to be called, however I welcomed the undertaking to call although I sensed that the quick response was really to manage the PR more than to deal with the matter. I guess "due course" may still be in the future. Nevertheless my advice to Vodacom is as follows: take care of the customer service, the PR will take care of itself, because if you focus on the PR without the required customer service, sooner your façade will be exposed . Just advice.