Vodacom - your system needs troubleshooting!

My wife aged 41 has had prepayment Vodacom number since time immemorial. This was her first and it has always been "her number". My last phone call to her was on 25 February 2023 and shockingly we learnt today via the Vodacom Call Centre that the Vodacom system deleted her number because it has been inactive for over 150 days. Look we understand that with prepayment there may not be a legally binding contract between the parties, but that does not give Vodacom the right to lie. Based on this little experiment, I can confirm that their system has a bug or it is flawed. One can imagine if this error was made by the the system running the register of population. Come on Vodacom, get your Software Engineers to do a better job and not this nonsense. To the public - be warned!