Hellopeter
Share Your Experience
GM
Godfrey M

1 reviews | Active since Apr 2019

26 Apr 2019, 15:24

Vodacom - your system is useless

Vodacom - your system is useless. You and your Ram couriers dont want to deliver my phone. Now you consultant Gugu Mbaba is refusing to help me cancel the order! Ram courier's Lucas Koloko is arrogant!

YOU CAN'T DELIVER THE PHONE I REQUESTED FROM THE BEGGING OF THE WEEK AND NOW THAT I AM GIVING UP AND I WANT TO CANCEL THE STUPID ORDER, YOU REFUSING TO CANCEL THIS!!! I AM REALY DISAPPOINTED IN YOUR AND RAM COURIER' SERVICE. Having had a Vodacom number for over 15 years, i will be changing this relationship with this stupid company. Vodacom - Should I rather cancel my order? I logged the below complain yesterday - In case you guys are not aware, I still dont have my phone to date, even you Vodacom called me and promised that they will ensure Ram delivers my phone.

Vodacom allows Ram couriers to abuse us, the Vodacom clients

Vodacom continues to use Ram couriers and it is seriously useless. Vodacom can't even defend me from Ram couriers for the sub-standard service they providing. I am still wait for the S10 Samsung phone I ordered and Ram keeps on going to the wrong address and when I call Vodacom the consultants tell me there is nothing I can do or they can do. I spoke to a certain Hilda and who eventually brought her supervisor by the name of Ayanda and both told me there is nothing they can do.

Maybe Vodacom need to find a better courier partner and start hiring solution orientated individuals instead of those "we can't do anything" victims.

0
Replies (3)
Vodacom
Vodacom's reply26 Apr 2019, 15:42
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

GM
Godfrey M's update26 Apr 2019, 20:12
Reviewer Update
Hi Mr Derick Mthethwa of Ram Courier, night shift team. I would really really like to thank and appreciate you by ensuring that i recieve my parcel. I just received it now at 19:50. Having went back and forth with the day shift team (which is seriously useless), I appreciate that you called and really worked to resolve an issue which everyone else at Ram couriers was saying it is impossible to resolve. I was told that I can only get the delivery next, nothing else can be done. With your excellent client service you are the only one who decided to call Vodacom directly and understand what the correct address should. I can't understand why anyone else (in the past two days) couldn't think to be that smart. I know what the issue was, others didnt care about client service and you did. for that i want toThank you very much.
Vodacom
Vodacom's reply26 Apr 2019, 22:19
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Thank you for letting us know your query is resolved.
 Regards  Consumer Website Team 

Best regards,