Vodacom, your staff service stinks!

My brother got his new Samsung Galaxy S7 on the 7th April 2016. On the 8th April 2016 my daughter made him aware that the glass at the back of the phone of the camera was broken. My brother then took the phone to Vodacom to replace since it is within 7 days and he did not know of the damage and guess what? Vodacom advised him that he must pay for the damage as the phone was placed hard on a counter or something and that he has no claim. The phone were checked as per the Vodacom guy but if you are not a technician, how would you know how to look at the camera? The Vodacom guy refused to speak further to him on the phone and put the phone down. It is not the first time that Vodacom Horison gave bad service. My brother had to wait three months for them to come back to him regarding his phone that were being repaired. For an old Vodacom customer my brother definitely do not deserve the treatment that he has been getting. Just saying...