Vodacom your Service sucks!

I have contacted Vodacom more than once last month indicating that I have made payment on my account on 26 November of R2000. I have made another payment of R1000 at the end of December. The R2000 is not reflecting anywhere. I have called them more than once. I am now writing this review hoping that their response would be quicker. Everytime I call the consultant tells me that the R2000 payment will be allocated. I have sent the proof of payment more than once as well. How long should it take? They are quick to suspend your service but not quick to assist. My services have now been suspended. Well done Vodacom! You have just lost a customer of many years!