KR
Keagan R

1 reviews | Active since Jul 2024

11 Jul 2024, 02:34

Vodacom your service sucks! 3 months ongoing struggles

I'm reporting my complaint, it's 3 months that I have been calling Vodacom, writing emails, visiting branches (Lenasia and Mall of the South). I have 4 contracts, 3 are done with the contract term and Vodacom is not allowing me to cancel. The other 1 their system.shows I took a contract this year but that's incorrect. This is *****! I never took any contract this year. Even escalating my call, I spoke to one of your managers that promised to rectifiy my complaint, I'm.sure you have the system.in place to view who accessed my information, pull your telephone records and listen to all my call during this 3 month period.

My contract was supposed to be 2600 per month, last month Vodacom deducted almost R3300. R700 additional unknown charges!

I want my money back. I want to cancel all my contracts, you are ripping us off!

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2024, 08:24
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KR
Keagan R's update30 Jul 2024, 17:46
Reviewer Update
I called your call centre and was advised that the numbers still reflect as contract, not pre paid. Has my incorrect contractual terms been amended?

I received an SMS with a reference that my complaint has been resolved. That's incorrect