Vodacom, your service levels have gone down!!!!

@Vodacom, you are dying a slow death that you have created upon yourselves. Your customer cancellations and sim swap consultants are not up to speed with training. I have a ref no I- ********** ********** (if its correct), because I don’t even trust the guy (Sibusiso, if im correct that was helping me). He gave me a terrible service and made me hate Vodacom even more. He was very bad, could not even pronounce words! It even resulted in me failing the security test the first time around. He was VERY impatient, when I told him to slow down as I could not hear him properly. Once we were done he said I must not hang up the call, in order for me to rate the service. But he intentionally hang up/dropped the phone so that I would not rate the service. The service was quite appalling I must say. On top of that, the other day I reported Vodacom network that does not work well in my area (and it used to work very well. Never used to have these horrific problems), and the technician said he was going to send me a reference number. Even today I’m still waiting for that reference number and that follow up call! I’ve had it with Vodacom, when I’m at home, I know network is a problem and I therefore do not even make phone calls. I’m slowly but surely exiting this network. I will find another home in another network. Telkom is bringing its game back! I also tried to find a customer care email, but there is nothing that works. I believe this is intentional because you know your customers are complaining and you do not know how to handle these complaints. You want us to call the customer care line, but who would want to talk to those uninformed consultants who will be deceiving us, not even listening to what one has to say, but rather listening to respond incorrectly!