Vodacom - your service is shocking and close to ********.

I have been paying the highest package at Vodacom for the past 14 years. On average my bill is Between R1400 and R2300 per month. I have defaulted on payments 4 times in 14 or 15 years. Twice it was Vodacom's fault. I am trying to get an upgrade and Vodacom says I am a bad customer as I have a bad rating and that I have to go onto the lowest package they have. I have checked my credit rating with Trans Union and they say I have an excellent score.

I get the feeling that there might be someone at Vodacom that could help me but I cannot get through to that person. Customer care keeps on putting me through to different centres. I have waited for 45 minutes on the phone while the different centres push me around from person to person. Nobody can help. And in fact I get a sense that nobody actually can help. Apparently there is nobody that can I can speak to face to face. Vodacom actually has no place to go other than a shop where they cannot help at all. Vodacom YOU honestly are a bad company forget the bad client. You absolutely have lost it for me and after so many years of loyalty I now give you nothing.