SP
Stacey P

1 reviews | Active since Jan 2016

11 Sept 2021, 14:19

Vodacom your service is pathetic.... Department working in isolation.

Good day

As per your communication that was not helpful.

1. I am still awaiting feedback from your VSP legal department since 16 August 2021...no communication.

2. I tried contacting the numbers provided the department cannot assist as I must email ALSO I am handed over to a different laywer and not VVM but the number does not exist, it just beeps.

3. Your service is ridiculous

4. VODACOM placed an adverse listing on my Bureau without communicating with me, which is *******. An handover status should be your first step.

5. After retrieving my account back and me making an arrangement it was revoked because I PAID to early... Does that even make sense.

6. VVM is charging me an additional R300+ for service charges to settle my account and that is unacceptable as I paid you guys way more than my initial contract as I am no longer using this account since 2019 already.

I have challenged my adverse listing with the NCA and credit bureaus. I am posting this complaint on your social media accounts and HelloPeter.

Please sort this out as vodacom is annoying me and I will never do business with you guys in future.

All my references numbers that I am awaiting feedback from:

Fwd: I*** ticket:#78945

EC-17SK-2J5XX1

EC-17U2-32TYOK

Regards

Stacey-lee Petersen (Abrahams) I******

0
Replies (1)
Vodacom
Vodacom's reply11 Sept 2021, 15:40
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team